Shipping policy

Last updated: August 2026

Thank you for shopping with Nuvarelle. We aim to make our shipping process clear and reliable so you know what to expect when placing an order.

This Shipping Policy applies to orders delivered within the United Kingdom.

1. Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing time is the time required to prepare your order before it is handed to the shipping carrier.

2. Order Cut-Off Time

Our standard order cut-off time is 4:00 PM GMT (London time).

Orders placed before the cut-off time may begin processing on the same business day.

Orders placed after the cut-off time will generally be processed on the following business day.

3. Shipping Method and Delivery Time

We offer standard delivery within the United Kingdom.

Estimated carrier transit time is:

5–7 business days

This transit time begins after your order has been processed and dispatched.

Estimated total delivery time:

6–9 business days

This estimate includes order processing and carrier transit time.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, high-volume periods, or other transportation disruptions.

4. Shipping Costs

Free standard shipping is available on all eligible UK orders.

There is currently no minimum purchase requirement for standard UK delivery.

Any applicable shipping charges for an order will be clearly displayed during checkout before payment is completed.

5. Where We Deliver

At this time, Nuvarelle standard shipping service is available for delivery within the United Kingdom.

We currently do not guarantee delivery to destinations outside the United Kingdom unless an alternative shipping option is specifically displayed and available at checkout.

Some remote locations, restricted areas, or addresses that cannot be serviced by our available carriers may be excluded.

6. Delivery Address

Orders will be shipped to the delivery address provided during checkout.

Please make sure your:

  • Full name
  • Street address
  • City
  • Postcode
  • Apartment, flat, or unit number where applicable
  • Contact information

are accurate and complete.

Nuvarelle is not responsible for delays or failed delivery resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@nuvarelle.co.uk.

We will make reasonable efforts to update the address before the order is processed, but changes cannot be guaranteed once an order has entered processing or been dispatched.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available for your shipment.

Tracking information may take approximately 24–48 hours to become active after dispatch.

You can use the tracking information provided to monitor the progress of your delivery.

8. Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at support@nuvarelle.co.uk.

We will review the shipment information and, where applicable, work with the relevant carrier to investigate the delay.

Please understand that carrier investigations may take additional time.

If an order is confirmed as lost in transit, we will work with you to determine an appropriate resolution in accordance with our policies and applicable consumer rights.

9. Delivery Delays

While we work with shipping providers to deliver orders within the estimated timeframe, delivery dates can occasionally be affected by circumstances outside our control.

Examples may include:

  • Severe weather
  • Carrier disruptions
  • Public holidays
  • Peak shopping periods
  • Transportation delays
  • Incorrect or incomplete delivery information
  • Other events beyond our reasonable control

If a significant delay occurs, we will make reasonable efforts to assist you and provide available tracking information.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@nuvarelle.co.uk.

We will make reasonable efforts to accommodate your request before the order is processed or dispatched.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

If cancellation is no longer possible, you may be able to request a return in accordance with our Return & Refund Policy.

11. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible at support@nuvarelle.co.uk.

Please include your order number and clear photographs of the package and the product.

Do not dispose of the original packaging until we have had an opportunity to review the issue, as it may be required when investigating a shipping claim.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Nuvarelle
550 S State St, Unit 71
Sutherlin, OR 97479
United States

Email: support@nuvarelle.co.uk

Our customer support team will be happy to assist with shipping-related questions.

Nuvarelle
Nuvarelle.co.uk

© 2026 Nuvarelle. All rights reserved.