Refund policy
Last updated: August 2026
At Nuvarelle, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms below.
This Return & Refund Policy applies to purchases made through Nuvarelle.co.uk
1. 30-Day Return Period
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in its original packaging where applicable
- Include all original accessories, tags, and materials where applicable
- Not show signs of damage caused after delivery
- Be accompanied by your order number or valid proof of purchase
Items that do not meet these requirements may not be eligible for a refund, subject to applicable consumer protection laws.
2. How to Request a Return
To request a return, please contact our customer support team at:
Please include the following information:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Photos of the item if requested by our support team
Once your return request has been reviewed and approved, we will provide you with the return instructions and the appropriate return address.
Please do not send an item back before receiving return instructions from Nuvarelle.
3. Return Shipping Costs
For returns due to a change of mind, incorrect selection, or another reason that is not caused by an error on our part, the customer is responsible for the return shipping cost unless otherwise stated.
If an item is returned because it is defective, damaged during delivery, or we sent you the wrong item, please contact us before returning it.
Where the issue is confirmed, Nuvarelle will provide an appropriate resolution, which may include a replacement, exchange, or refund.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@nuvarelle.co.uk.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
We will review the information and work with you to provide an appropriate resolution.
Depending on the circumstances and product availability, this may include a replacement, exchange, repair, or refund.
5. Exchanges
We may offer exchanges for items that arrive damaged, defective, or incorrect, subject to product availability.
If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund.
6. Items That Cannot Be Returned
Certain products may not be eligible for return where permitted by applicable law.
These may include:
- Products that have been used, damaged, or altered after delivery
- Products returned without required original components or packaging where applicable
- Items that cannot reasonably be resold for hygiene or safety reasons
- Personalized or custom-made products, except where they are defective, damaged, or incorrect
Any product-specific return restrictions will be clearly communicated on the relevant product page where applicable.
Nothing in this policy limits any rights you may have under applicable consumer protection law.
7. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
We generally process approved refunds within 5–7 business days after the return has been received and approved.
After we issue the refund, your bank or payment provider may require additional time before the funds appear in your account.
8. Partial or Reduced Refunds
A refund may be reduced or refused where an item has been used, damaged, altered, or otherwise handled beyond what is reasonably necessary to inspect the product, where permitted by applicable law.
We will notify you if this applies to your return.
9. Sale Items and Promotional Discounts
Items purchased using a discount code or promotional offer may be returned if they otherwise meet the requirements of this Return & Refund Policy.
A discount or promotional code cannot normally be applied retroactively to an order that was completed without the promotion.
Where a refund is approved, the amount refunded will reflect the actual amount paid for the returned product.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will try to accommodate cancellation requests made before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow the return procedure described in this policy, where applicable.
11. Contact Us
If you have questions about returns, refunds, exchanges, or your order, please contact us:
Nuvarelle
550 S State St, Unit 71
Sutherlin, OR 97479
United States
Email: support@nuvarelle.co.uk
Our customer support team will assist you with your request and provide return instructions when applicable.
Nuvarelle
Nuvarelle.co.uk
© 2026 Nuvarelle. All rights reserved.