Privacy policy

Last updated: August 2026

Nuvarelle ("Nuravelle", "we", "us", or "our") operates nuvarelle.co.uk and provides the products, services, content, and shopping features available through our website (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, create an account, place an order, contact us, or otherwise use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you use our website or purchase from us, we may collect information that identifies you or can reasonably be associated with you.

Depending on how you interact with Nuvarelle, this may include:

  • Your name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment and transaction information
  • Order details, including products purchased, returned, or cancelled
  • Account information, if you create a customer account
  • Information you provide when contacting our customer service team
  • Information submitted through forms on our website
  • Device information, such as browser type, operating system, IP address, and device identifiers
  • Information about how you browse and interact with our website
  • Cookie and similar technology information

2. How We Collect Your Information

Information You Provide Directly

You may provide information when you:

  • Create an account
  • Place an order
  • Subscribe to our marketing communications
  • Contact our customer support team
  • Submit a form on our website
  • Participate in promotions or other activities
  • Otherwise communicate with us

Information Collected Automatically

When you visit Nuvarelle.co.uk, certain information may be collected automatically through cookies, pixels, tags, and similar technologies.

This may include:

  • IP address
  • Browser information
  • Device information
  • Pages viewed
  • Products viewed
  • Referring websites
  • Interactions with our website

Information From Service Providers

We may receive information from third-party service providers that help us operate our store, process payments, provide shipping services, prevent fraud, provide analytics, or support our marketing activities.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Processing payments and transactions
  • Arranging delivery of purchased products
  • Providing order confirmations and shipping updates
  • Managing customer accounts
  • Responding to customer enquiries
  • Processing returns, refunds, and exchanges
  • Improving our website, products, and customer experience
  • Maintaining website security
  • Detecting and preventing fraud or unauthorized activity
  • Understanding how customers use our website
  • Providing personalized shopping experiences where permitted
  • Sending marketing communications where permitted by law
  • Complying with applicable legal and regulatory requirements
  • Protecting our rights, property, customers, and business

4. Cookies and Similar Technologies

Nuvarelle and our service providers may use cookies and similar technologies to operate our website and improve your experience.

Cookies may help us to:

  • Keep items in your shopping cart
  • Remember preferences
  • Understand website traffic and usage
  • Improve website functionality
  • Measure advertising and marketing performance
  • Provide relevant content or advertisements where permitted

You can manage or disable cookies through your browser settings. Some website functionality may not operate correctly if certain cookies are disabled.

5. How We Share Personal Information

We do not sell your personal information as a business practice.

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

  • Shopify and technology providers that operate or support our online store
  • Payment processors and financial service providers
  • Shipping and delivery companies
  • Website hosting and technical service providers
  • Customer service and communication providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud prevention and security providers
  • Professional advisers where necessary

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, property, or business.

6. Shopify

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our website and process transactions.

Information submitted through our website may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

7. Payment Information

Payments made through our website are processed using payment providers and payment services available during checkout.

Nuvarelle does not intentionally store complete payment card numbers when payment processing is handled directly by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

8. Marketing Communications

If you subscribe to receive marketing communications from Nuvarelle, we may use your email address to send information about products, promotions, offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important transactional or service-related messages, such as order confirmations, shipping updates, or information concerning your purchases.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill the purposes described in this Privacy Policy, comply with legal and accounting requirements, resolve disputes, enforce agreements, and protect our legitimate business interests.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally permitted
  • Request restriction of certain processing
  • Object to certain uses of your personal information
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information
  • Opt out of marketing communications

To exercise an applicable privacy right, contact us using the information provided below.

We may need to verify your identity before processing certain requests.

12. International Data Transfers

Because Nuvarelle and our service providers may operate internationally, your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

13. Children's Privacy

Our Services are not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise an applicable privacy right, please contact us.

Nuvarelle
550 S State St, Unit 71
Sutherlin, OR 97479
United States

Email: support@nuvarelle.co.uk

We aim to respond to customer and privacy enquiries as promptly as reasonably possible.

Nuvarelle
Nuvarelle.co.uk

© 2026 Nuvarelle. All rights reserved.