Payment Policy

Last updated: August 2026

At Nuvarelle, we want your checkout experience to be simple, secure, and convenient. This Payment Policy explains the payment methods available when purchasing products through nuvarelle.co.uk.

1. Accepted Payment Methods

We accept the payment methods displayed and available at checkout.

Depending on your device, location, and eligibility, available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other payment methods displayed at checkout

The payment methods available to you will be clearly shown before you complete your purchase.

All prices and transactions are processed in British Pounds Sterling (GBP) unless otherwise stated at checkout.

2. Secure Payments

We use secure payment processing technology to help protect your payment information.

Payment information is transmitted through secure and encrypted payment systems provided by our payment processors.

Nuvarelle does not intentionally store complete payment card numbers or security codes on our own systems when payment processing is handled by a third-party payment provider.

3. Payment Authorization

Your order can only be processed after your selected payment method has been successfully authorized.

If your payment is declined or cannot be authorized, your order may not be completed.

If this happens, you may:

  • Check that your billing information is correct
  • Try another available payment method
  • Contact your bank or payment provider
  • Contact us at support@nuvarelle.co.uk if you need assistance

4. Billing Information

Please make sure that the billing information you provide during checkout is accurate and matches the information associated with your payment method.

Incorrect or incomplete billing information may result in a payment failure or delay in processing your order.

You are responsible for ensuring that the information submitted during checkout is accurate.

5. Order Confirmation

After your payment has been successfully processed, you will normally receive an order confirmation by email.

The confirmation will contain information about your order, such as the products purchased, order number, and applicable order details.

If you do not receive an order confirmation after completing payment, please check your spam or junk folder before contacting us.

6. Payment Security and Fraud Prevention

For security purposes, orders may be subject to verification or fraud-prevention checks.

We reserve the right to delay, decline, or cancel an order where there are reasonable concerns regarding unauthorized payment activity, suspected fraud, or other security issues.

If an order is cancelled after payment has been received, any applicable refund will be issued to the original payment method, subject to our Return & Refund Policy and applicable law.

7. Currency

Our website is primarily intended for customers purchasing in the United Kingdom.

Prices displayed on the website and at checkout are generally shown in GBP (£).

If your payment provider uses a different currency, your bank or payment provider may apply its own exchange rate or foreign transaction fees.

Nuvarelle does not control fees imposed by your bank or payment provider.

8. Payment Problems

If you experience a problem while completing payment, please first check:

  • Your card or payment method is active
  • Your billing information is correct
  • Your payment method has sufficient funds or available credit
  • Your bank or payment provider has not declined the transaction
  • Your payment details have been entered correctly

If the issue continues, please contact your payment provider or reach out to us for assistance.

9. Refunds

Approved refunds are normally returned to the original payment method used for the purchase.

For information about return eligibility, refund conditions, and refund processing times, please review our Return & Refund Policy.

Once a refund has been issued by Nuvarelle, your bank or payment provider may require additional time to make the funds available in your account.

10. Contact Us

If you have any questions regarding payments or checkout, please contact us:

Nuvarelle
550 S State St, Unit 71
Sutherlin, OR 97479
United States

Email: support@nuvarelle.co.uk

Our customer support team will be happy to assist you with payment-related questions.

Nuvarelle
nuvarelle.co.uk

© 2026 Nuvarelle. All rights reserved.