Have questions about shopping with Nuvarelle? We've answered some of the most common questions below to make your shopping experience simple and clear.
What is Nuvarelle?
Nuvarelle is a candle and home fragrance store offering thoughtfully selected candles designed to bring warmth, fragrance, and atmosphere into your home.
Where is Nuvarelle based?
Nuvarelle's business address is:
Nuvarelle
550 S State St, Unit 71
Sutherlin, OR 97479
United States
Orders & Payments
What payment methods do you accept?
We accept the payment methods displayed at checkout. Depending on your device and eligibility, these may include Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and other available payment options.
All available payment methods will be shown before you complete your purchase.
Will I receive an order confirmation?
Yes. After your order has been successfully placed, you will receive an order confirmation email containing your order details.
If you don't see the email, please check your spam or junk folder.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at support@nuvarelle.co.uk .
We will do our best to accommodate your request before your order is processed or shipped. Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders within the United Kingdom.
How long does delivery take?
Orders are generally processed within 1–2 business days, Monday through Friday.
After processing, standard delivery typically takes 5–7 business days.
Total estimated delivery time: 6–9 business days.
Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather, or other circumstances outside our reasonable control.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when tracking is available.
Tracking information may take approximately 24–48 hours to become active after dispatch.
My order is delayed. What should I do?
If your order has not arrived within the estimated delivery timeframe, please contact us at support@nuvarelle.co.uk
Please include your order number so that our team can review the shipment and assist you.
Returns & Refunds
What is your return policy?
We offer a 30-day return period for eligible products. The return period begins on the date you receive your order.
For complete information about return eligibility, conditions, and refunds, please see our Return & Refund Policy.
How do I request a return?
To request a return, contact us at:
Please include your order number, the product you would like to return, and the reason for your return.
Can I return a candle that I have used?
Returned products should generally be unused and in their original condition and packaging where applicable.
Used, damaged, or altered products may not be eligible for a return, except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law.
What if my candle arrives damaged?
Please contact us as soon as possible if your candle arrives damaged, defective, or different from what you ordered.
Email us at support@nuvarelle.co.uk and include your order number and clear photographs of the product and packaging.
How long do refunds take?
Once an eligible return has been received and approved, we generally process the refund within 5–7 business days.
Refunds are normally issued to the original payment method used for the purchase. Your bank or payment provider may require additional time for the funds to appear in your account.
Candle Questions
How should I care for my candle?
For the best candle experience, always follow the care and safety instructions provided with your specific product.
Before each use, make sure the candle is placed on a stable, heat-resistant surface and that the wick is trimmed according to the product instructions.
How long will my candle last?
Burn time varies depending on the specific candle, its size, wax, wick, and how it is used.
Please refer to the individual product description for any available burn-time information.
Are your candles suitable as gifts?
Yes. Our candles can make thoughtful gifts for birthdays, celebrations, housewarmings, holidays, or simply as a way to show someone you care.
Why does the scent smell different depending on the room?
Fragrance perception can vary depending on room size, ventilation, temperature, and individual sensitivity to different scents.
We recommend following the usage instructions provided with each candle to enjoy the intended fragrance experience.
Customer Support
Can't find the answer you're looking for? Our customer support team is happy to help.
Email:
support@nuvarelle.co.uk
Business Address:
550 S State St, Unit 71
Sutherlin, OR 97479
United States
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
We aim to respond to customer enquiries as promptly as reasonably possible during our support hours.
Nuvarelle
Nuvarelle.co.uk
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